# Cancellation/Refund Policy

Please follow the "Sign Waiver" link above to sign your online waivers at least 24 hours before your rental or they will not register in our system. Waivers can also be filled out in our rental office at check-in. 


CANCELLATION POLICY 

Cancellations: 

If you book in advance and need to cancel your reservation, you must do so at least 72 hours prior to your reservation. If you cancel 72 hours prior to your reservation you will receive a full refund and no penalty. We understand that things happen, but unfortunately if you find that you are under 72 hours and need to cancel for ANY reason we will not be able to offer a refund at that time and are not able to make any exceptions to this policy. However, we can issue a gift card/credit that can be used for a future rental with us. If you need to reschedule or make changes we will do our best to accommodate your request depending on our availability. 

The cancellation policy for Holiday weekends (Memorial Day Weekend/July 4th Weekend/Labor Day Weekend) is 10 days. There will be no refunds for cancellations made within 10 days for Holiday bookings. However, we can issue a gift card/credit for future rentals with us. 

Customers may also be issued a gift card/credit in case of a cancellation due to lake wind advisories. Please contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price of the rental for the day. 

ADDITIONAL INFORMATION | DIRECTIONS

Please arrive at the Rental Office 30 minutes early to complete your paperwork. For directions to our location, please type in "Nautical Beachfront Resort" in your GPS app. Our Rental Office is located on the shoreline in front of our rental docks on the far south (right) side of the resort as you drive in. Once checked-in, we will show you to your watercraft. 

What to Bring 

• Photo ID - All renters/drivers must be 21 or older for Pontoon and Tri-Toons, 25 or older for ski boats and deck boats.
• Please note the Renter needs to be present to sign the rental contract and liability waiver at the time of the rental along with the credit card and a driver's license for the Security Deposit on each rental. 
• Security deposit required at time of the rental in the amount of $750.00 per boat/PWC, $1000 for Ski Boats, and $1500 for Deck boats: major credit card hold or cash (no debit card accepted) 
• Bathing suit, sunglasses, sunscreen, water, and snacks. Be prepared! 
  
  Additional Information 

• Multi-day rentals can be picked up at any time but must be returned by 5:00 pm daily 
• Our rental docks are conveniently located on the waterfront at the Nautical Beachfront Resort for easy access. 
• Boats are on the docks upon arrival. Just simply return to the docks when finished for the day! 
• Fuel is available for rental boats. No need to drive to Gas Stations. 
• Convenience Store/Boutique complete with all your boating needs for a fun day on the Lake.